Introducing Lally Auto Group Team Training HQ!
We created this page so that you have easy access to links to important training that you can accomplish from home while we traverse the current crisis. There are more questions than answers in the world these days, but there are a couple things we know for sure:
- Things will never be the same.
- Everything is gonna be alright!
So let's all take advantage of this time to get better, learn something new and come back stronger than we were before!
Dealer Pilot Health and Safety Training
Things you need to do:
My Document Acknowledgements:
Read and acknowledge all documents
My Training Courses: Complete all awareness courses and pass the quizzes
My HR Details: Review and update your HR details in the Personal Information section
My Contacts: Update your emergency contacts and family members information
My Tasks: Review and report progress on any tasks that have been assigned to you
My Documents: Review documents that have been uploaded by your manager or HR team
My Time Off Requests: Submit new vacation, personal leave, and other time off requests:
View all help articles Online! Click Here.
1. Open web browser (Google Chrome, Microsoft Edge, or Mozilla Firefox). Chrome is recommended
2. Navigate to https://portal.dealerpilothr.com
3. Enter your credentials:
Lally Chevrolet = lallychevrolet
Lally Kia = lallykia
Chatham Chrysler =chathamchrysler
Chatham Mazda =chathammazda
Lakeshore All Makes = lakeshoreallmakes
Lally Sales and Service = lallysalesservice
Lally Southpoint Ford = lallysouthpoint
Victory Ford = victoryford
- Account Name: first name & last name together no spaces (all one word and lower case)
- Password: first name and year of birth together lower case
4. Click SIGN IN
1. Click your name in the top-right corner of the page
2. Click the Change Password option
3. Enter your current password
4. Enter and confirm your new password (minimum 6 characters)
DOWNLOAD THE APP
- Download the DealerPILOT HR app from the App Store or Google Play
THANKS FOR USING DEALER PILOT
We are asking “Everyone” to log into the system and update all of their contact information including personal email addresses. You must put your email address either in the primary or secondary email address so that when we pull a report, it shows. If you put it in the personal email address, it does not appear. You can also complete mandatory acknowledgements of documents and complete your Health & Safety training as well. These will be required once the system is fully functioning.
It is imperative that the H.R. Manager, Sandy Smyth, has your most up to date information. So please send her an email with your personal email address as well so she can add it to our email groups. We have had a few that bounce back because they are not correct, and many we don’t have any email addresses for at all.
Please Contact Sandy Smyth with any questions:
Call: 519-682-4346 ext 323
Joe Verde Training
Below is a link for Focused Training for Dealers, Managers, Sales, BDC, F&I and Service.
Go to: www.jv7.tv/freenow and create your own access.
To sign in again go to JVTN.com enter your Username and Password that you created above.
JVTN works on smart phones, tablets & computers.
This is the time to sharpen skills, develop great habits and attitudes.
There will be a deluge of pent up demand once things settle down and you will need to be shaper than ever before.
Build Facebook skills with expert-led online video tutorials - anytime, anywhere.
Sign up for a free trial to check out some of the Facebook Marketing training materials. Great for Salespeople or anyone in the dealership looking to learn more about how to leverage Facebook to grow. If you like the training and think its worthwhile - we'll reimburse you for your $35 per month subscription.
Once you've signed up simply email Steve Desjardins to let him know and let him know if you elect to continue past the trial period.
PBS Systems Training
Our main DMS provider has opened up hundreds of webinars. Many of you may not have had a chance to get completely up to speed on the new v10 system. Chrysler and Mazda will be switching to PBS from CDK later this summer and Chevy could follow that. Take this time to get ahead of those changes.
They have created a 2-month schedule of almost 400 webinars on everything from the v10 system basics to advanced features, as well as a robust CRM and Customer Experience series. They will focus on E-commerce. How are people doing business in the current climate? What tools do you already have that can assist you in minimizing customer contact for your staff? Keep an eye out as registration spots do fill up.
Click one of the links below to access:
Want to know about the latest and greatest features in PBS v10?
The Product Education Team has started a new initiative called "Marketing Minutes" where they will share the hottest new items in Accounting, Sales, Parts and Service with you!
Check out the latest videos below!
Shop N' Go / Motocommerce
By now hopefully you've heard all about and experienced our new digital retailing tool that we call "Shop N' Go". With our showrooms currently closed to the public, online selling has shifted from something cool that is coming soon to something that is very much here now. Fortunately for us, we had already began launching this earlier this year and are now fully live on all franchise locations websites. Many dealers are currently advertising a buy online process but what that means for most is that the customer goes through the normal lead process and deals back and forth through email or phone calls. The Shop N' Go tool allows the customer to control and select their vehicle and payment options and we can then work within the tool to send back suggestions and quotes, without anyone leaving their couch or quarantine.
We thought that the brand name Shop N' Go did a good job of summing up the process. A customer can shop, price, buy, and set up delivery of their new or used vehicle completely online in a transparent and easy to use portal. The software for this is called MotoCommerce.
They have been working on releasing training content on YouTube and the first three videos are live in the playlist if you click the link below. More are on the way.
They are continuously updating and upgrading the software so its important that you stay up to date on how to use the tool. There is a new and easier way to add Customers via Showroom not yet reflected in our learning library and it is explained with screenshots here.
Manufacturer's training is not only a required part of our lives at the dealership; it is a great way to stay up to date about changes in product and processes. Now more than ever we need to be open to learning and we need to take this time to gain knowledge and further our certification goals.
Click below to access your manufacturer's training:
There is so much knowledge and content online that you can use to find motivation and better yourself.
Everyone learns in different ways, so we've grabbed some of our favourite articles and also compiled a playlist of some of the best YouTube content that is relevant to our industry. Once you've finished Tiger King, you need to watch some of this stuff!
Learn to Lead Management Training
Dave "Mr. Accountability" Anderson is a leading international speaker and author on personal and
corporate performance improvement. After an extensive career in the automotive retail business
Dave, along with his wife Rhonda, began LearnToLead in 1999 with the goal to help
individuals and organizations reach their personal and corporate potential.
Below is video material they created for their virtual training subscribers specifically for leading oneself and one’s team during this crisis; whether it’s leading from home or in the workplace. They have posted it for free to all.
- How to Effectively Lead Through Crisis – Part I
- Management Q&A: How can I still impact my team if we have been shut down due to a crisis and we don’t see one another every day?
- Sales Q&A: How do I set realistic goals amidst an unpredictable crisis?
- Management Coaching Clip: Your Demeanor Matters
- Sales Coaching Clip: Just Check In
- Motivational Minute: Be Aware…Not Obsessed
Driving Sales President's Club
Participate in the best event for dealership executives online!
As COVID-19 continues to impact the auto industry, our thoughts are with dealership employees and their families. Due to these developments, we have decided to move Presidents Club online and invite all dealership employees to attend at no charge. While we are disappointed that we won't be able to experience the face-to-face collaboration, we are excited to share strategies and best practices to help your dealership succeed in 2020.
Online working sessions that address the challenges that dealers are facing today
Monday, April 27, 11 AM MDT - COVID-19 has changed how you market. How can you create smart campaigns on a shoestring budget? Discover the latest tactics and strategies you need to develop marketing campaigns that convert. From search to social, we’ll share the insights you need to know to win in 2020.
Tuesday, April 28, 11 AM MDT - Learn how to build a successful online digital retailing process that can improve your sales and capitalize on customer demand so you can sell vehicles in today’s market and beyond.
Wednesday, April 29, 11 AM MDT - Online finance represents a huge opportunity for today’s dealerships, and it's never been more important than right now. Discover how to develop a strategy to capitalize on the trend of online financing so you can be profitable selling cars today.
Thursday, April 30, 11 AM MDT - Your brand isn’t just marketing. Learn how to align your people, process, and marketing into a strong market position that can connect with customers.
Friday, May 1, 11 AM MDT - Coronavirus just isn't impacting sales. Discover how you can apply omnichannel to your fixed operations. Improve the customer experience and create a more efficient service and parts operation.
Podcasts for Sales and F&I
The Salesman Podcast is the world's most downloaded B2B sales and selling podcast. Will Barron interviews the world’s leading sales, business, motivation, influence, body language, and psychology experts to give you the information YOU need to make more money and really THRIVE in sales.
F&I Talk Outside the Box with EFG Companies features EFG trainers, Jason Hash and Dave Gibbs, along with EFG's VP of Training and Compliance, Steve Roennau. Each month, our trainers tackle the biggest challenges and questions facing F&I managers today. If you have a question for our trainers to address on the podcast, please email us at firstname.lastname@example.org
As part of our benefit plan, all employees can access "People Connect" from their home, privately and confidentially using your phone, tablet, or laptop anytime, anywhere. You have access to a virtual mental health assessment, articles, videos, access to therapists and collaboration with a psychiatrist.
Your mental health is just as important as your physical health. Take care of it with People Connect confidential video consulting.
People Connect is convenient and tailored to your needs.
Book your free session today.
- Short Questionnaire
- Custom Counsellor Match
- Confidential Video Sessions, Any Time, Any Place
- Feel Better, Live Better
ProActive Digital Retailing
The Proactive team is running this series for dealers to learn how to adapt to retailing in the current market.
Below is a link to the course materials.
How to: Video Car Tours
Sending customers a video tour of the vehicle that they are interested in is a great tool to have in your toolkit. It does not need to be complicated, nor do you need fancy equipment. A video tour that is (or at least seems) personalized is a great way to build trust through exceptional service. With some practice and a consistent plan you will see a very high ROI from these videos, translating to both a well-served, happy customer and more money in your wallet.