COVID-19 FAQs

We want to get you the information you need.  If you have a question or concern that isn't addressed below please reach out today here.

1. How do I defer my car payments or contact my Financial Institution?

We've created a page with all auto loan providers contact information and web links click here.

2. What if my lease is expiring during this time or I want to extend my lease?

We've created a quick reference page with information from each of the brands we represent and how they are handling common questions regarding lease expiry click here.

3. What if my base or extended warranty is expiring during this time and I have an issue?

We've created a page with information on how each of our brands are handling warranty expiration considerations, click here.

 

4. Can I buy a car?
Yes, all our dealerships are open and available to help online on our websites. You can buy a car completely online using our new "Shop N' Go" tool. We can complete the transaction using digital signatures and video chat services and arrange a drop off at your home.
All of our brands are offering once in a lifetime purchase incentives and great options for payment deferrals.  Payment deferral options are also available on every one of our used vehicles in inventory as well.
We can no longer offer test-drives but we have introduced two new programs to give you peace of mind.  With the Lally Auto Group’s Money Back Guarantee Refund and Exchange Policy so there’s no way to buy the wrong car from the Lally Auto Group.
MONEY-BACK GUARANTEE
With our three-day, 300-km money-back guarantee if you are not satisfied, you can return your new or used vehicle, no questions asked, for a full refund.
30 DAY EXCHANGE POLICY ON PRE-OWNED
If you aren’t happy with your purchase, your Lally Auto Group Certified used vehicle can be exchanged within 30 days, or 1,500KM - whichever comes first. With over 250 used vehicles, we'd be happy to help you find another one that you love.
5. Can I purchase parts?
Yes, our Parts Departments are open to serve you by phone or email.  Although you can't come inside to get your parts at our counters; we can arrange to have them waiting for you curbside or arrange delivery to your door.
6. Can I get service on my vehicle?
Yes, our Service Departments have been deemed an essential service and we are open for all repair, recall, and maintenance needs.  We're proud to be helping other essential services and those on the front lines with their service needs.  We are open by appointment only.  Home pick-up and drop-off, loaner vehicles, and key drop, are available at most locations.  We are taking extreme precautions to ensure staff and customer safety including; sanitizing vehicles by wiping down upon arrival and before returning to customers, marking areas that demonstrate safe distancing when in the dealership and limiting in-store customers and sanitizing before and after each guest.
7. What if my license sticker has expired?

The Ontario government as per this website, has confirmed they are extending the validity of government driver, vehicle and carrier products and services that expired on or after March 1, 2020. These will continue to remain valid and legal past the expiry until further notice. This is in an effort to help keep people safe, reduce the need for in-person visits to ServiceOntario and try to reduce the spread of COVID-19.

Some of the things they are doing:

  • extending driver's licences expiration dates, temporary driver’s licences (TDL), driving instructor (DI) licence and driving schools, Ontario Photo Card (OPC)
  • extending licence plate sticker validation including International Registration Plan (IRP)
  • extending 10-day special permits and temporary validation
  • extending the requirement to register a vehicle (including snow vehicles) within six days
Lally Auto GroupHealth and Safety ConsiderationsCOVID-19 FAQs